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Rare Locals

Cancellation Policy

Last updated: February 2026

We know plans change. Here's exactly how order cancellations work at Rare Locals.

Before dispatch

You can cancel any order for free any time before it leaves our warehouse. Head to Account → My Orders and hit "Cancel", or drop us a note at hello@rarelocals.in with your order ID.

After dispatch

Once the parcel is with our courier partner, we're unable to intercept it. You can, however, refuse delivery when the courier attempts — we'll issue a full refund as soon as the parcel returns to our warehouse.

How we refund

  • Prepaid orders: refund is initiated to the original payment method within 2 business days of cancellation.
  • UPI / wallets: reflects within 24–48 hours.
  • Cards / Netbanking: reflects within 5–7 business days.
  • COD orders: refund is issued as a bank transfer or store credit once the parcel returns.

Orders we can't cancel

  • Custom or made-to-order bulk / gifting orders once production has started.
  • Orders already marked "Out for delivery".

Questions about this policy? Reach us at hello@rarelocals.in or visit our Contact page.

    Free Shipping on Orders above ₹500 • Ships from Bengaluru • Rare in Nature. Local at Heart.
    RARE LOCALS
    Rare Locals

    Rare in Nature. Local at Heart.

    Discover distinctive coffee, tea and naturally prepared ingredients sourced from local regions across India. Every batch is small, traceable and packed with the freshness of the farms it came from.

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