Your happiness matters. If something isn't right with your order, we'll make it right — quickly and without hassle.

Damaged or incorrect items

If your order arrives damaged, tampered with, or you've received the wrong product, please write to us within 48 hours of delivery at hello@rarelocals.in with your order ID and a clear photo. We'll arrange a replacement or a full refund — whichever you prefer.

Quality concerns

If you're not satisfied with the taste, freshness or quality of a product, reach out within 7 days of delivery. Because our goods are edible and small-batch, we handle these on a case-by-case basis and lean generous.

Non-returnable items

• Products marked as "Final Sale" or purchased on clearance.
• Opened or partially consumed items (except for genuine quality complaints).
• Gift cards and promotional freebies.

Refund timelines

• Once approved, refunds are initiated within 2 business days.
• UPI / Wallet refunds usually reflect within 24–48 hours.
• Card / Net-banking refunds reflect within 5–7 business days.
• For COD orders, refunds are issued as a bank transfer or store credit.

Order cancellation

You can cancel any order for free before it is dispatched. Once dispatched, cancellation is not possible, but you can still refuse delivery and we'll process a refund on receipt.